BAGPOINT PRIVACY STATEMENT

Purposes of processing

Bagpoint processes your personal data with the following objectives: The use of the Bagpoint Website/Web Application and Services aimed at collecting and checking in your Hold Luggage on the agreed day, time, and location.

Legal basis for processing

Bagpoint processes your personal data on the basis of the following legal basis:
  • Consent of the data subject. As a data subject, you have the right to withdraw the consent you have given for the processing at any time.
  • The processing of personal data is necessary for the performance of an agreement.

Provision of personal data by the data subject

The data subject is / is not obliged to provide certain personal data to Bagpoint. If the data subject does not provide his or her personal data to Bagpoint, Bagpoint reserves the right to cancel the settlement unilaterally.

Categories and source(s) of personal data

Bagpoint has obtained the first name, last name, address, zip code, and booking data from the following source(s): Bagpoint Website/Web application and/or landing pages of Bagpoint Partners. These are not public sources.

Recipients of personal data

Bagpoint provides your personal data to our Bagpoint Franchisees (and/or their logistic partners) who are involved in the execution of the Bagpoint service.

Retention period of personal data

Bagpoint uses the following criteria to determine the period for which your personal data will be stored: If an account has been created, the personal data and booking data will be retained 6 months after the last pick-up date upon terminating the account after which the booking data will be anonymized and the personal data securely deleted. If no account has been created, the personal data and booking data will be retained 6 months after the last pick-up date after which the booking data will be anonymized and the personal data securely deleted.

Rights of data subjects

You have the right to submit a request to us to inspect, correct and / or delete the personal data that we process about you. In addition, you have the right to request us to restrict the processing of your personal data and to object to the processing of your personal data. As a data subject, you also have the right to request Bagpoint to receive the personal data that you have provided to Bagpoint yourself in a structured, commonly used and machine-readable form, so that you can provide this personal data to another controller if desired.

Contact details

For questions about this privacy statement and the processing that Bagpoint does, please contact us using the details below. You can submit a request for inspection, correction and / or removal, or limitation and objection in writing, via email / by logging in. You can make a request for data portability by submitting it in writing via email. We may ask you for identification with these requests.

Bagpoint BV

Burgemeester Hoffscholteweg 3-19

1431 DN Aalsmeer

Email: info@bagpoint.com

Phone: +31 (0)85 792 48 52

Complaints

If you have a complaint about the processing of your personal data by Bagpoint, please contact Bagpoint via the above contact details to submit your complaint. As a data subject, you also have the right to file a complaint with the supervisory authority.

Foreword

Bagpoint recognizes the importance of information security and the protection of your privacy. This document also contains our implementation of the General Data Processing Regulation (GDPR). We make sure that your data is safe.

Processing of personal data

Bagpoint processes several types of personal data. We need this information for your account to function. We process the following data:
  • Identity Data includes first name, last name, email address, username or similar identifier.
  • Travel Itinerary Data includes pickup (or delivery) address, pickup (or delivery) time, flight number, time, departure and destination airport.
  • Boarding Pass Data includes PNR number, QR code data, and a copy of boarding pass.
  • Passport Data includes full name, nationality, expiry date, passport number, MRZ, and a copy of the passport page.
  • Luggage Data includes photos, IATA license plate numbers, and weight of the baggage we handle on your behalf.
  • Contact Data includes billing address, email address, and phone numbers.
  • Transaction Data includes details of services you have purchased from us.
  • Financial Data includes last 4 digits, expiry date, type, and postal code of credit/debit card used for purchase.
  • Technical Data includes IP address, login data, browser type/version, timezone/location, and platform.
  • Profile Data includes purchases, interests, preferences, and feedback.
  • Usage Data includes information on how you use our website, app(s), and services.
  • Marketing Data includes your engagement with our marketing activities.
  • Communications Data includes your communication preferences.

Right of access, to correct and erase your personal data

You have the right to access your personal data, as well as the right to correct or erase it. You can submit your request for this to privacy@bagpoint.com. You also have the right to receive an explanation as to why we process your personal data and for what purpose. You can also withdraw your consent or object to a specific purpose of use.

Data Breaches

Bagpoint's policy regarding data breaches is clear. In the event of a data breach, every Bagpoint employee must report it to his/her direct manager.

Security

For Bagpoint, protecting your data is of the utmost importance. We take appropriate measures to prevent misuse, loss, unauthorized access, unwanted publication and / or unauthorized changes to your data. Please contact us if you think your data is not sufficiently protected or if there are indications of misuse.
Our general terms and conditions and processor agreement contain the exact regulations with regard to the GDPR. You can request a copy of this by sending an email to privacy@bagpoint.com. No rights can be derived from the above summary of our policy. This policy is subject to change from time to time without notice.